Returns and Exchanges

 

 

All products are shipped via UPS or FedEx. Signatures Always Required (unless otherwise specified)

 

Please note that your item must ship before you can track it. Your package may not be visible within the shippers tracking system until several hours after the product leaves our warehouse.

 

  • All returns are subject to a 20% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
  • Items you wish to return MUST be approved prior to your return. Contact us for a RMA Number (Returned Merchandise Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.
  • Approved Returns MUST be sent back to us within 30 days of receiving your RMA Number.
  • Returned items must be in brand new condition in original packaging.
  • Shipping, handling, and transaction fees are non-refundable.
  • No returns, cancellations, or refunds are allowed on special order items.
  • Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.

Exchanges:

  • Please contact us if inquiring about an exchange.
  • Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Suprastuff.com, we will provide a return shipping label for you to use to make the exchange as seamless as possible.

If you receive a damaged product, please do the following:

  • IMMEDIATELY CONTACT US
  • Keep the product with its original packaging and box
  • Make a list of the damaged or lost item(s)
  • Suprastuff.com will contact the shipper once we receive the email info above to schedule a pickup if needed.  DO NOT send it back to the return address without written approval from Suprastuff.com.

Once the product is received back and inspected, a replacement or credit will be issued.


The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via a UPS shipping program.  The rates do not take into account dimensions.  If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.

An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns.  Unfortunately once it has shipped restocking fees will apply if they are applicable.  Special order items, custom built items will not be able to be returned.  For this reason it is extremely important to check your invoice or order form. 

 

Special Order Items

Some items may be special order specifically for the customer’s vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 

 

Suprastuff.com does not refund shipping charges.  If you modify, install, or alter the item in any form, we cannot accept it as a return.  We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.